Personal responsibility, individual leadership and integrity, exist at all times, at all levels.
While we respect the individual, the team is more important than any single person.
We work in a positive environment, full of excellent people, who are focused on solutions at all times.
Personal accountability is core to our beliefs – doing what we say we will.
Everyone adds value to the company and contributes to its performance.
Everyone knows their role and respects the roles of others.
Everyone chooses to be here: there is no victim mentality.
The work environment is relaxed, healthy, comfortable, and creative, yet professional, and appropriately urgent at the same time. It is a fun environment that elicits creativity and supports camaraderie.
Our team members are committed to personal development. They show initiative in seeking out personal growth opportunities outside of our company, making them well rounded and whole.
‘Smile: we are on stage’. We speak very politely using a person’s name – using words like ‘Good Morning’, ‘Certainly’, ‘I will be happy to’, and ‘My pleasure’ as a minimum.
If we talk about a person who is not present we speak as if they are listening to our conversation.
If we have a problem with a person we talk about the problem only with them in private.
We do not operate as a consensus company to move the company forward. We operate on a functional model based on the vision of leadership.
As part of our team you MUST live our values and follow our client and culture performance standards to the letter. Every team member is empowered to correct any other team member who is not living and adhering to them.
Lead by example.
Constantly raise the bar as we lead the accounting profession.
Promise that Clients will be totally delighted with what we do, and how we do it.
Always maintain positive relationships.
Greet, and farewell everyone by name with eye contact and with a smile.
Will apologise, and make restitution – right away, if at fault
Demonstrate a positive ‘can do’ attitude at all times.
Focus on solutions to clients’ objectives.
Are creative and innovative in our approach to helping our clients succeed.
Always act with integrity; we respect others and use empowering conversation.
Always reply to all communication by the end of the same business day it was received.
Will own queries or complaints that we receive and ensure they are always addressed the same business day that they are received.
Are always on stage and act accordingly.
Always live and demonstrate the company values.
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